FAQs

Nateskin offers standard and express shipping options, both locally and internationally. Shipping costs and delivery times vary depending on the destination and selected shipping method.

Once your order has been shipped, you will receive an email with tracking information. You can track your package using the provided link or by entering the tracking number on the courier's website.

Patience is a virtue, but we always try to be as quick as possible to avoid testing yours.

• Standard Shipping within Malaysia: 3-5 Business Days
• Express Shipping within Malaysia: 1-3 Business Days
• Rest of World: 7-10 Business Days

Click here to read our full shipping policy.

You have 30 days from receiving your product to fall in love, if you are not 100% satisfied with your new Nateskin Product, return them for a full refund. No questions asked.

Read our full refund policy here.

To initiate a return or request a refund, please email support@nateskin.com within 30 days of receiving your order. Provide your order number and the reason for the return. Our team will provide instructions on how to proceed with the return and issue a refund if applicable.

At Nateskin, we are committed to minimizing our environmental impact. Returned Nateskin Trimmers that cannot be resold are disassembled, and their components are sorted and sent to appropriate recycling facilities. By recycling the materials, we help reduce waste and contribute to a more sustainable future.

We accept major credit cards, including Visa and MasterCard. We also offer alternative payment options such as Atome - Buy Now Pay Later, FPX, and Cash on Delivery (COD). Please check our website for the most up-to-date payment options.

The Nateskin Bush Trimmer 2.0 is a high-quality, versatile grooming tool designed to trim and maintain facial and body hair. It comes with multiple attachments for precise trimming and offers an easy-to-use and efficient solution for personal grooming.

Please refer to our video guides here for a full walkthrough on the Nateskin Bush Trimmer 2.0.

Yes, the Nateskin Trimmer is waterproof and can be used safely in the shower. However, make sure to not expose the charging dock to water.

For optimal performance and hygiene, we recommend replacing the NateSafe blades on your Nateskin Trimmer every 3 months. Regular replacement helps ensure a smooth and comfortable trimming experience.

The Bush Trimmer 2.0 has a long-lasting 600mA Li-ion battery that provides up to 120 minutes of continuous use on a single charge. It takes approximately 4 hours to fully charge the trimmer.

Absolutely! While the Nateskin Bush Trimmer 2.0 is often marketed with a focus on male grooming, its gentle and efficient design makes it perfectly suitable for use by women as well. This product is unisex and can be used by anyone looking for a safe and effective body hair trimming solution.

The Nateskin Face Shaver is a compact, convenient, and high-performance shaving tool. It's as small as a credit card, making it perfect for on-the-go grooming.

Please refer to our video guides here for a full walkthrough on the Face Shaver.

The Nateskin Face Shaver uses a neat foil shaver for a very close shave, while the trimmer on the back can be used to cut longer hairs. Together, they provide a comprehensive shaving solution that leaves your skin feeling super smooth.

The Nateskin Face Shaver is not waterproof. Always ensure the Face Shaver is dry before use, and avoid using it in wet environments, such as in the shower, to maintain its longevity and performance.

The battery on the Nateskin Face Shaver lasts for 45 minutes on a full charge. Considering that each shave session typically takes a minute or two, a full charge can last you for a substantial number of shaves, making the device incredibly efficient and convenient for everyday use.

The Nateskin Nose Hair Trimmer is a specially designed tool for safely and efficiently trimming nose hairs. It features a NateSafe Blade with a stainless steel cone tip that ensures easy cutting without tugging or pulling on the hair.

Please refer to our video guides here for a full walkthrough on the Nose Hair Trimmer.

No, the Nateskin Nose Hair Trimmer is not waterproof. To clean the device, use the brush provided in the box to brush away the hairs. Keep the body of the trimmer away from water at all times.

Charging the Nateskin Nose Hair Trimmer takes approximately 2 hours. On a full charge, it has a running time of 5 hours.