FAQs

Nateskin offers standard and express shipping options, both locally and internationally. Shipping costs and delivery times vary depending on the destination and selected shipping method.

Once your order has been shipped, you will receive an email with tracking information. You can track your package using the provided link or by entering the tracking number on the courier's website.

Patience is a virtue, but we always try to be as quick as possible to avoid testing yours.

• West Malaysia: 3-5 days
• East Malaysia: 5-7 days
• Rest of World: 7-10 days

You have 30 days from receiving your product to fall in love, if you are not 100% satisfied with your new Nateskin Product, return them for a full refund. No questions asked.

Read our full refund policy here.

To initiate a return or request a refund, please email support@nateskin.com within 30 days of receiving your order. Provide your order number and the reason for the return. Our team will provide instructions on how to proceed with the return and issue a refund if applicable.

At Nateskin, we are committed to minimizing our environmental impact. Returned Nateskin Trimmers that cannot be resold are disassembled, and their components are sorted and sent to appropriate recycling facilities. By recycling the materials, we help reduce waste and contribute to a more sustainable future.

We accept major credit cards, including Visa and MasterCard. We also offer alternative payment options such as Atome - Buy Now Pay Later, FPX, and Cash on Delivery (COD). Please check our website for the most up-to-date payment options.

The Nateskin Trimmer is a high-quality, versatile grooming tool designed to trim and maintain facial and body hair. It comes with multiple attachments for precise trimming and offers an easy-to-use and efficient solution for personal grooming.

With its Natesafe blades, our trimmers are specially designed to shave the sensitive parts of your body. Of course, you can also use it on the other parts, like your chest or moustache. Just remember to use a new replaceable blade if you’re going from balls to beard.

Yes, the Nateskin Trimmer is waterproof and can be used safely in the shower. However, make sure to unplug it from the charger before using it in a wet environment.

After each use, remove the attachments and rinse them under running water. Dry them thoroughly before reattaching. The trimmer itself can be wiped down with a damp cloth. It is essential to keep the trimmer clean for optimal performance.

For optimal performance and hygiene, we recommend replacing the NateSafe blades on your Nateskin Trimmer every 3 months. Regular replacement helps ensure a smooth and comfortable trimming experience.

The Nateskin Trimmer has a long-lasting battery that provides up to 60 minutes of continuous use on a single charge. It takes approximately 4 hours to fully charge the trimmer.

Yes, the Nateskin Trimmer is suitable for shaving your head. However, for best results, we recommend using the appropriate attachment for the desired hair length.

Of course! We highly recommend swapping out the blades for hygiene purposes should you wish to shave areas like your face, armpits or arms after going to town on your junk or trunk.

In a word: Greatness.

In 14 words:
• Nateskin Trimmer
• USB Charging Cable
• Snap-In Natesafe Blade
• 3mm-6mm Guide Combs
• Cleaning Brush

Absolutely! While the Nateskin Bush Trimmer 2.0 is often marketed with a focus on male grooming, its gentle and efficient design makes it perfectly suitable for use by women as well. This product is unisex and can be used by anyone looking for a safe and effective body hair trimming solution.

Nateskin Natural Deodorant contains natural and safe ingredients, including shea butter, coconut oil, and essential oils. The specific essential oils vary depending on the chosen scent.

Yes, Nateskin Natural Deodorant is formulated with gentle, skin-friendly ingredients that are suitable for sensitive skin. However, if you have a history of reactions to natural products or specific ingredients, we recommend patch testing before using the product regularly.

Nateskin Natural Deodorant is formulated to minimize staining on clothes. However, to prevent staining, allow the deodorant to dry completely before putting on your clothes.

Yes, Nateskin Natural Deodorant is vegan and cruelty-free. We are committed to providing high-quality products without harming animals or using animal-derived ingredients.

The effectiveness of Nateskin Natural Deodorant varies depending on individual body chemistry, activity level, and environmental factors. Generally, it provides all-day protection against odour.

Antiperspirants prevent you from sweating. This is normally done by adding aluminium that acts as a cork in your sweat ducts. Our deodorants work by combating and neutralising sweaty, sour odours with natural ingredients.

Nateskin’s deodorants are not an antiperspirant. We’re all about staying true to ourselves, and sweating is a natural process that keeps us cool and fresh.